Capability Statement

Capability Statement

Demonstrating Core Competencies and Service Offerings Since 1972

Pete’s Plumbing: Business Model & Overview

Pete’s Plumbing is a trusted leader in delivering innovative plumbing solutions tailored to the diverse needs of clients across various industries. Driven by a commitment to excellence, integrity, and customer satisfaction, we combine the expertise of seasoned professionals with cutting-edge technology to consistently achieve exceptional results.

Founded in June 1972 by Pete Hillis, the company began with a simple vision — to provide quick, reliable, and honest plumbing services that customers could trust. Pete believed in building lasting relationships, turning every first-time customer into a repeat client — or as he fondly called them, a “Re-Pete.”

Now, over 53 years later, Pete’s Plumbing remains a proud family-owned and operated business. We’ve served more than 30,000 customers, with an impressive 90% becoming loyal “Re-Petes.” We continue to operate under CSLB License #277178 — one of the lowest active license numbers in California, affirming our longstanding presence and credibility in the plumbing industry.

Core Capabilities

• We uphold our trade as essential to society, providing opportunities to serve our communities and safeguard public health and safety.
• We commit to continuous self-improvement, efficiency, and service expansion — believing that true success comes from serving others well.
• We maintain the highest standards in advertising, pricing, sales, installation, and service — guided by honesty and transparency.
• We support innovation in plumbing, heating, and gas systems, utilizing the latest technology and adhering to industry standards.
• We contribute to the growth and betterment of our trade, giving back to the industry that sustains us.
• We advocate for forward-thinking efforts that improve sanitation, standardization, and the advancement of our field.
• We conduct business in a way that inspires ethical, professional excellence across the industry.
• We strictly follow all federal, state, and local codes — including building, safety, energy, water conservation, fire, and housing standards.
• We advocate for water and energy conservation by installing safe, modern, and efficient systems that help build a sustainable future.

Differentiators

• Over 53 years of proven plumbing expertise and hands-on industry experience.
  
• Strong track record of on-time, within-scope project completion.
  
• Skilled coordination with city officials, management companies, private clients, and trade professionals.
  
• Use of advanced technology and innovative techniques to enhance service quality.
  
• Personalized service with flexible scheduling for a wide range of client needs.
  
• Commitment to continuous improvement and exceptional customer satisfaction.
  
• Provide on-the-job training programs for local residents seeking meaningful employment.
  
• Offer competitive benefits and incentives to attract and retain top talent, reducing turnover.

Past Performance

Since 1972, Pete’s Plumbing has proudly served a diverse range of clients — from non-profit organizations and homeowners to income property owners, homeowners’ associations (HOAs), and small local businesses.

We specialize in projects involving existing homes and buildings, focusing on maintenance, upgrades, and repairs. We do not take on new construction or industrial projects, allowing us to stay focused on providing exceptional service to our residential and light commercial customers.

Our Code of Ethics

At Pete's Plumbing, we are bound to a code of ethics established by the National Association of Plumbing, Heating, and Cooling Contractors. Our technicians are proud that the work they do protects the health and safety of the general public. Everyone at Pete's Plumbing is trained in the concept of “Re-Pete” customers, with quality work as our foundation.

• To consider our trade worthy as affording us distinct opportunities to serve society.
• To improve ourselves, increase our efficiency and enlarge our service, and by so doing attest our faith in the fundamental principles of life, that we profit most who serve best.
• To realize that we are business persons and ambitious to succeed; but that we are first ethical persons, and wish no success that is not founded on the highest justice and morality.
• To maintain the highest ethical standards of advertising, pricing, selling, installation and service guided by the principles of honesty and integrity.
• To promote the latest technological advances in the design, types, and methods of installation of plumbing, heating, cooling systems; using equipment and materials complying with the standards recognized by this industry.
• To enter enthusiastically into the association work to give as well as take and do our part in elevating the industry.
• To support all progressive moves that are being carried out along the lines of trade extension, standardization, and sanitation.
• To conduct our affairs that others in our business will find it wise, profitable and conducive to happiness to emulate our example.
• To follow and execute our work in conformity with federal, state, county and city building, safety, energy and water conservation, fire and housing codes, and refusing to be a party to any action that violates these regulations.
• To promote conservation of water and energy to the public we serve through improved, adequate, safe, modern installation of energy-efficient equipment.